Trainer M/F


Description of the offer

By integrating the software assistance service, you are in charge of the assistance and training of ERP users.


To do this, your missions will be as follows, classified by priority tasks:

  • Animation of training sessions in the use of the ERP mainly with customers (everywhere in France), then also remotely in web training and in our training room.
  • Analysis and formalization of training needs.
  • Detailed design of the training systems to be implemented.
  • Production of training content.
  • Configure the application and support the implementation of new versions.
  • Write and distribute user procedures.
  • Assist users on a daily basis via phone call or email.
  • Provide functional assistance in commercial management, purchasing, logistics and accounting.
  • Diagnose incidents and qualify them.
  • Coordinate and forward development requests to the relevant team.

Why join us?

We offer you :

  • Building a positive future by putting digital at the service of people.
  • Evolve in a company that encourages audacity, curiosity and the desire to undertake
  • Support for training in our profession and our tools,
  • A work environment based on well-being and respect for the balance between private and professional life,
  • An HR policy in favor of access to employment for people with disabilities.

Required profile

Training BAC + 2, you justify a first experience as a trainer in a software publisher.

You are creative and have an interest in designing training content, communication media and have already led training sessions or provided user support.

You have a proven sense of customer service and initiative, and a strong ability to work in a team.

Interpersonal skills, listening skills, rigor and analytical skills will be your assets for success.

The trips of a few days a week to customers must please you!

Recruitment process

If you recognize yourself in this description, do not hesitate any longer, send me your CV!

Send your application (CV + LM) to (recruitment address)

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Trading / Aix-en-Provence (13290)

Plus d'infos

Serca Informatique, a DL Software group company, is one of the French leaders in ERP dedicated to beverage CHD wholesalers. The innovative software developed by Serca Informatique covers all the uses and specificities related to the businesses they address (SaaS mode, ecommerce, business functionalities, digital functionalities and applications, regulatory developments, integration into the technological/data ecosystem of the sector). Serca Informatique has more than 30 employees and supports more than 200 customers such as COZIGOU, MONTANER PIETRINI BEVERAGES, PROXI BEVERAGES, SOREDIS or GROUPE ROSSI DISTRIBUTION. With a close-knit team, SERCA Informatique is a human-sized company at the service of its customers. You will be part of a rapidly growing organization integrated into the group of publishers DL Software, a French specialist in business ERP.

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    380 Rue Jean-Perrin
    13290 Aix-en-Provence